PRIVACY POLICY

In this privacy statement we explain what personal data we collect when you use our website and services, why we need this data and how exactly we use it.

What personal data is collected?

We need certain personal data to provide you with the best possible experience and to inform you about Hopping Billie’s and our offerings. You provide some of this information directly, for example when you request more information about our services or when you contact us via the contact form. In addition, we also receive certain personal data indirectly via your devices, through interaction with our services (including via cookies). This allows us to personalize and improve our offering. When you request information from Hopping Billie’s, we process the following data:

• First and last name;
• Company;
• E-mail address;
• IP address;
• All data provided in the open comments field.

Hopping Billie’s may provide your personal data to third parties if:

• You have given your explicit permission for this;
• There is an obligation or justification to do so under the law or a court decision, or in an emergency to the extent that, in the reasonable opinion of
• Hopping Billie’s, this is in your own interest (for example to the police, the judiciary or medical personnel);
• Hopping Billie’s transfers one or more parts of the company or assets to a third party;

Hopping Billie’s uses third-party services.

Third parties include media agencies that take care of online marketing on behalf of Hopping Billie’s, but also IT suppliers of the various systems and tools that Hopping Billie’s uses to offer its service. Hopping Billie’s will of course agree to confidentiality, a processing agreement and adequate security with these third parties. If your personal data is provided to a third party, we will inform you in advance, unless this is not reasonably possible. Hopping Billie’s remains the owner of the data at all times. A third party may not use the data itself or forward it to others without approval from Hopping Billie’s.

Cookies and similar technologies

When using our online services, we collect data via cookies and similar technologies (e.g. web beacons, tags and device identifiers). Cookies are text files placed on your device to collect and analyze standard internet log information and visitor behavior information. This information is used to evaluate visitor behavior on the website and to compile statistical reports on online activities. We record your interaction with our online platforms in order to improve our content and services. You can always manage your cookie preferences yourself via your browser settings.

How do we use your personal data?

We only use your personal data for the purposes for which it was collected, and where applicable, to comply with legal obligations. We use your personal data specifically for the following purposes:

• Inform about our services. We process your personal data to provide you with the services of your choice. For example, we use this information to facilitate the payment of our services.
• Customer service. We use your information to support you in the use of our services. This includes the use of personal data to assist you with any support.
• Customer contact and communication. We use your data to communicate with you by e-mail in connection with our services. This way you will receive invoices from us and we can communicate with you to confirm your reservation, send you reminders and resolve any problems.
• Legal requirements. We may process your information to comply with legal obligations, for example keeping records or to comply with legitimate requests from competent authorities (for example police/justice/medical personnel).
• Improvement and personalization of our services. We use your personal data to improve our services. Insight into click behavior and search results on our website can, for example, help us to develop or prioritize new services.

With whom do we share your personal data?

We may share your personal data with third parties. We share your data:

• To the extent necessary to conduct our business activities and provide our services. This includes, for example, collecting payments, providing client support and being able to communicate with you in connection with our services;
• In cases where you have expressly given us permission to do so;
• If we are lawfully requested to do so in the context of law enforcement, for example to investigate illegal activities;
• To enforce our agreement with you, where appropriate. For example, if you have not paid for our services, we may share your information with a collection agency;
• To enforce our rights against third parties or defend ourselves against claims or allegations from third parties;
• To ensure the security, integrity and protection of our services.

If Hopping Billie’s uses the services of a third party who will perform these services on behalf of Hopping Billie’s, Hopping Billie’s will oblige this third party(ies) to maintain strict confidentiality and adequate security of your personal data and to conclude a processing agreement.

If the operation is based on consent, you have the right to withdraw your consent at any time. In that case, we will terminate the relevant processing of your data. Withdrawal of consent does not change the lawfulness of processing based on consent before its withdrawal.

How long do we keep your personal data?

We only retain your personal data for as long as it is necessary for the purposes for which it was collected or used and/or as long as this is required by law.

Questions and complaints

If you have any questions about how we use your personal data, you can contact Hopping Billie’s. This can be done via: telephone on +32 491 76 79 70 and e-mail to [email protected] or by letter to Hopping Billie’s, Verbondstraat 69, 2000 Antwerp. If you feel that a problem has not been adequately addressed, you also have the right to file a complaint with the Belgian Data Protection Authority.

Amendments

This privacy statement may be changed. The privacy statement was last changed on 29-07-2024.